Residential Properties: At least 1 month prior to your move-out date.
Commercial/Tenant Properties: At least 3 months prior to your move-out date.

Please download the required forms from the "Documents" page on our website. After filling them out, please send them to us via FAX (050-3385-2901) or email (info@mugen-home.jp).
Please note that we do not accept cancellations or applications over the phone or any other verbal means to ensure formal processing.

The following three steps are required for the move-out process:

Key Return
Security Deposit Settlement
Restoration to Original Condition

Generally, the move-out costs are handled as follows:
Security Deposit The security deposit will be partially or fully applied toward restoration costs.
Additional Charges Additional fees may apply if costs exceed the deposit.
Cleaning and Other Fees You are responsible for the cleaning and any other fees specified in your contract as a minimum.

Generally, the final settlement is processed and any remaining security deposit will be refunded within one month after your move-out date.

If you are enrolled in a 24-hour support service, please contact your respective support provider directly:

Seed Corporation: 0120-99-5052

Ouchi Assist: 0120-333-267

NS Rescue 24: 0120-843-143

If you are unsure of your enrollment status or cannot reach the support services, please contact our office:

MUGEN HOME Co., Ltd. Phone: 03-6821-7223

Repairs generally cover essential equipment for daily living, including:

Water Heaters (Supply of hot water)
Air Conditioners (Heating and cooling systems)
Toilet Facilities (Flush systems and plumbing)
Kitchen Equipment (Sinks, built-in stoves, etc.)
Repairs are covered as long as the malfunction occurs within the scope of normal daily use.

Minor Maintenance You may handle minor items yourself, such as replacing light bulbs or simple plumbing adjustments.

Please contact the gas company and our office immediately.

Please first contact the designated support desk for each service to resolve the issue.

Please download the "Change Notification Form" from the Documents page on our website. After filling it out, send it via FAX (050-3385-2901) or email (info@mugen-home.jp).
Please note that we do not accept changes over the phone or through verbal communication.

The allowance of pets depends on the terms of your specific lease agreement.
Prior approval is strictly required. Please do not bring a pet into the property without receiving formal permission.

How to Apply:
Download: Please download the "Pet Application Form" (Pet Ownership Application Form) from the "Documents" page on our website.
Fill Out: Complete all required fields.
Submit: Send the completed form via:
FAX: 050-3385-2901
Email: info@mugen-home.jp

Important Note: Please note that we do not accept applications over the phone or through verbal communication. Formal written documentation is required to update your contract conditions."

We can assist you if there is availability within the premises. Please note that prior application and approval are strictly required before you can begin using any space.

How to Apply:
Download: Please download the Change Notification Form from the Documents page on our website.
Fill Out: Complete the necessary sections for the parking/bicycle space request.
Submit: Send the completed form via:
FAX: 050-3385-2901
Email: info@mugen-home.jp

Important Note: Please note that we do not accept applications over the phone or through verbal communication.